Privacy Policy
This Privacy Policy explains how Venia Cleaning Co Ltd ("we", "us", "our") collects, uses and protects your personal data when you use our website at veniacleaning.co.uk or contact us regarding our services.
We take your privacy seriously and are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Venia Cleaning Co Ltd
Bartle House, 9 Oxford Court
Manchester M2 3WQ
Email: hello@veniacleaning.co.uk
Phone: 0161 706 2428
What Data We Collect
When you contact us through our website contact form or by phone, we may collect:
- Your name and company name
- Your phone number and email address
- Information about your premises and cleaning requirements
- Any other information you choose to share with us
How We Use Your Data
We use your personal data solely to:
- Respond to your enquiry and provide a cleaning quotation
- Arrange and manage cleaning contracts if you become a client
- Contact you about your existing service
We do not use your data for marketing without your explicit consent. We do not sell or share your data with third parties for their marketing purposes.
Legal Basis for Processing
We process your data on the basis of legitimate interests (responding to your business enquiry) and, where applicable, contractual necessity (managing your cleaning contract).
How Long We Keep Your Data
Enquiry data is retained for 12 months. If you become a client, we retain relevant data for the duration of the contract and for 6 years afterwards for legal and accounting purposes.
Your Rights
Under UK GDPR, you have the right to: access your personal data; request correction or deletion; object to processing; request restriction of processing; and data portability. To exercise any of these rights, email hello@veniacleaning.co.uk.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Cookies
Our website uses only essential technical cookies. We do not use tracking, analytics or advertising cookies. No cookie consent banner is required.